In 2010 CarStar A & P Collision Center opened its doors for the first time. The Shop services drivers within a 30-mile radius and prides itself on following a customer services-focused business model, a philosophy that helped it grow from a 3,800 square foot shop to 7,600 square feet this past September “My Favorite thing about the work that I do is trying to help people out after they’ve had an accident, “LaRose explains. “when they’re Upset and looking at their damaged car, I tell them we’ll return it better than what it looked like before and make them feel better. When they see the car at the end, they always appreciate it.””I think its more than likely our customer services that sets up apart from other shops, “he continued, “I bend over backwards for my customers. The happier they are, the more recommendations you get.” Although LaRose Has Success through his customer-minded approach, he is finding business growth difficult due to the inability to get new life into the industry. After looking for a new employee to add to six person team for over a year, he has started to become frustrated.