{"id":901,"date":"2020-11-30T19:49:39","date_gmt":"2020-12-01T00:49:39","guid":{"rendered":"https:\/\/www.plymouthrock.com\/?page_id=901"},"modified":"2025-10-15T08:15:14","modified_gmt":"2025-10-15T12:15:14","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.plymouthrock.com\/claims\/faqs","title":{"rendered":"Claims FAQs"},"content":{"rendered":"\t\t
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Plymouth Rock
claims FAQs<\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Plymouth Rock claims FAQs<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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<\/i> Home<\/a><\/span> ><\/span> Claims<\/a><\/span><\/span><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\tIf you need to report a claim, please click\u00a0here<\/a>.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\tIf you have additional questions regarding your claim, please contact your claim representative directly. If you don\u2019t know their name, contact us<\/a> and we'll connect you to them.\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/main>\n\t\t\t\t
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General<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I report a loss?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you are a policyholder and need to report a claim, please click\u00a0here<\/a>\u00a0to report your claim online. If you are not a policyholder or you prefer to report your claim by phone, call.<\/p>\n

If you are a New York policyholder, or were involved in an accident with a New York policyholder, and wish to report your claim by phone, call\u00a0844-208-1933<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat information do I need to report a claim?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

When contacting Plymouth Rock about a claim, please be ready to provide your name and address, names and addresses of any witnesses or injured parties, general loss information, and your Plymouth Rock policy number (if available). If you don\u2019t have all of this information, do not wait to report the loss. Please report the claim with the information you have. The claim can be updated later once the information becomes available.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need a police report in order to report a claim to Plymouth Rock?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

A police report is helpful in assisting with the reporting of a loss, but it is not mandatory. However, you may be required by law to report your accident to authorities. An accident can be reported with minimal information and a police report can be obtained later in the process.<\/p>\n

Are you a New York driver? New York State Vehicle and Traffic Law mandates that all involved drivers are required to file a Report of Motor Vehicle Accident (MV-104) with the DMV no more than 10 days after the accident if the accident involves $1,001 or more in property damage to any one person is injured or killed.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do after an accident?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you are ever in an accident, follow these simple steps:<\/p>\n

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  1. Make sure that everyone is safe and that medical\/emergency care is being provided.<\/li>\n
  2. Notify the local police.<\/li>\n
  3. Write down the following information: location, date, and time.<\/li>\n
  4. Names, addresses, and license numbers of other drivers and passengers (if possible).<\/li>\n
  5. License plate numbers and vehicle descriptions.<\/li>\n
  6. Injuries to you and others, if any.<\/li>\n
  7. Names and telephone numbers of any witnesses.<\/li>\n
  8. If you have the ability to take photos of the accident scene, please do so and submit them to us when you report the claim.<\/li>\n
  9. Report your accident to us immediately by clicking\u00a0here<\/a> or visit\u00a0Contact Us\u00a0to find the claims telephone number for the location nearest you. Representatives are here to serve you 24\/7. If you wish, you may also contact your agent.<\/li>\n<\/ol>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if served with legal papers as a result of a loss?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Any legal papers received should be forwarded to Plymouth Rock as soon as possible. Please contact your Claims Representative or visit\u00a0Contact Us<\/a>\u00a0to find the claims telephone number for your location.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Auto claims<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan Plymouth Rock help me find a repair shop?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    As a Plymouth Rock Assurance customer, you can select any repair shop you like to fix your vehicle.\u00a0\u00a0Some states require a repair shop to be licensed or registered \u2013 your claim representative will be able to provide you with this information. To find a repair shop near you, visit our\u00a0Repair Shop Finder<\/a>.\u00a0 In states where we have a referral shop program, if you select one of our referral shops, you will be entitled to the following:<\/p>\n

    The only out-of-pocket expense you will pay to repair the covered damage is your deductible. We guarantee the work fully for as long as you own or lease your car. Of course, you are free to select a registered auto repair shop that is not one of our referral shops. However, in that case, we will not guarantee the repairs.<\/p>\n

    If you are a New York policyholder, and need assistance locating a repair shop, please contact your claim representative. Please note that these are not Plymouth Rock referral shops and Plymouth Rock does not guarantee the repairs.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I arrange for a substitute vehicle after an accident?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    If you purchased rental reimbursement coverage (also known as substitute transportation coverage), we’ll help you arrange for a rental car while your vehicle is being repaired.<\/p>\n

    Even if you don’t have this coverage, we’ll still be happy to arrange a rental delivery (the rental will be billed directly to you). Just contact your Plymouth Rock Claims representative. Visit\u00a0Contact Us<\/a>\u00a0to find the correct Claims number for your location.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I apply for benefits if someone is injured?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    If you are insured with us and you or any of your passengers are injured in an accident, it is very important that you contact us immediately. Visit\u00a0Contact Us<\/a>\u00a0to find the correct claims number for your location.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I obtain an estimate prior to repair of my vehicle?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Once you report a loss to Plymouth Rock, we will assign an auto damage appraiser to inspect your vehicle at a convenient location of your choosing – your home, your office, or to wherever your car was towed \u2014 to appraise the damage.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I obtain payment for towing my disabled vehicle?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Towing and Labor coverage is an optional coverage that is available for purchase. If you have purchased Towing and Labor coverage and your vehicle is disabled due to a mechanical problem, you can have it towed to a repair shop. We’ll pick up the towing cost up to the amount of coverage you selected. Visit\u00a0Contact Us<\/a>\u00a0to find the claims number for your location to set up a claim for reimbursement.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is Door to Door Valet Claim Service\u00ae?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    In some states, we offer Door to Door Valet Claim Service. With\u00a0Door to Door<\/a>, getting your car fixed when you have a covered loss couldn’t be easier. It’s almost like having a personal valet. Just contact your assigned Claims Representative or visit\u00a0Contact Us<\/a>\u00a0to find the claims number for your location. You won’t have to leave your home or office, visit a repair shop, or find a rental car. It’s our way of making the repair process as stress-free as possible.<\/p>\n

    If you choose to use Door to Door for your covered loss, we will provide you with a list of nearby Door-to-Door auto repair shops. We’ll pick up your damaged car or truck and have it towed to the shop you select. If you have rental reimbursement coverage, we’ll arrange to have a rental vehicle delivered to you. Even if you don’t have this coverage, we’ll still be happy to arrange a rental vehicle delivery. The rental will be billed directly to you.<\/p>\n

    Finally, when your car or truck is repaired, we’ll deliver it to your home or office, pick up the rental vehicle, and return it for you.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if my car has a damaged window or windshield?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    A chipped, cracked, or broken windshield or window is potentially dangerous, and should be repaired or replaced right away.<\/p>\n

    If you purchased comprehensive coverage, Plymouth Rock’s GLASSCARE\u00ae program will repair or replace any glass damage to your car. You can submit a claim online here<\/a>.\u00a0 We’ll help you schedule an appointment at a high-quality glass shop or arrange to have a mobile repair van come to you.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if my car is deemed a total loss as a result of the accident?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    If you have a total loss you can find out more information by clicking here<\/a>.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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    Home claims<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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    \n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do after a loss?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

    Once you\u2019re sure everyone is safe, please take these steps:<\/p>\n